Customer Experience (CX) Manager

Are you passionate about inspiring customers - and do you see yourself as their lawyer? You never just rely on your feelings, you discover pain points and opportunities and get to the bottom of them. At the same time, you initiate projects that improve the customer experience and define key figures in order to keep track of the developments in your projects. With all of this you always want to know exactly and question the known.

• The crux of the matter: You explore customer needs, pain points and potential. From this you derive projects for improvement for the various company areas.
• Customer is king: Your goal is to sustainably improve the customer experience. Building on this, you will continuously develop the customer journey.
• Always on the right track: You define indicators that guide you and lead to more customer satisfaction, customer loyalty and a higher recommendation rate.
• Higher, faster and further: You are responsible for the systemic development of the various customer contact points with our current and future consumers.
• Learn from feedback: You systematically manage complaints, mystery shopping and customer ratings and derive potential for improvement from them.
• Keeping strings together: As the leader of a small, interdisciplinary team in the area of ​​"Brand Experience" with contact to almost all areas of the company, you are responsible for the strategy, prioritization and management of the projects.
• Customer benefit rules: You act as an effective change manager in the direction of the other teams. You work cross-functionally with different areas such as IT, corporate communication and sales.

• You have a degree with a focus on business administration, psychology / business psychology, sociology or marketing / communication or an equivalent qualification under your belt.
• You were able to gain relevant professional experience in customer experience management and know the common tools and methods.
• In the optimal case, you already had points of contact with the areas of user experience, quality management, communication and process optimization.
• You actively drive projects with your hands-on mentality.
• You like to work independently and are fit in project management.
• You act in a solution-oriented, pragmatic and sustainable manner.
• Finances are exactly your topic? Excellent! If not: no problem. We support you in building up specialist knowledge.

• Teamwork: We work together in all areas, there are no classic hierarchies with us.
• Work-life balance is more than a buzzword for us: You can expect flexible working hours, 30 days of vacation and a work environment where you can feel good.
• Benefits: We have numerous employee offers such as individual sports offers, additional payments to your company pension and many more. Well-known and unusual and too many to list here.
• And don't forget: our large red fridges. We provide you with drinks, fruit, vegetables, yogurt, ice cream and smoothies.